ISS Financial & Insurance Network
Customer Service
Innovative solutions to complex service issues
The anchor element for any organization's success is its ability to deliver customer service. Delivering responsive and professional service is at the core of the business philosophy for ISSFIN.
You can feel confident that your concerns and needs will be handled promptly, courteously and knowledgeably by the professional staff at ISSFIN. We pride ourselves on understanding the issues and pressures faced by international schools as well as a thorough knowledge of how to navigate through the insurance system. We put these core competencies to work for ISSFIN customers in a truly results driven environment.
Our standard is to respond to communications from you within a business day after receipt. While resolving issues may require more time, we will make sure that we keep the lines of communication open and active.
ISSFIN is committed to making the most of the technology that is available. Our pledge is to continue to utilize technology innovations to make access and process easier. Downloading applications for coverage, enrollment forms, claim forms, precertification and notification forms, and general product information are all just a click away, whether on the ISSFIN website or from our product-specific insurance partners.
Electronic payment options are available, both for premium payments as well as payment of claims.
Take a moment to learn more about ISSFIN. We are confident that you will be more than pleased with what you find.